Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility for Returns
Due to the made-to-order nature of our products, we do not accept returns for buyer’s remorse or changes of mind. Returns are only accepted for defective, damaged, or incorrect items.
To be eligible for a return, your item must meet the following conditions:
- The item is defective, damaged, or incorrect.
- Proof of purchase (receipt or order confirmation) is provided.
To start a return, please contact us at kawthooleiapparel@gmail.com with photos of the defective or damaged item. Returns without prior approval will not be accepted.
Return Address:
1916 White Plains Road, Chapel Hill, NC, 27517
Damages and Issues
Please inspect your order upon receiving it. If the item is defective, damaged, or incorrect, contact us immediately at kawthooleiapparel@gmail.com with detailed photos so we can evaluate the issue and take appropriate action, such as offering a replacement or refund.
Non-Returnable Items
We do not accept returns for:
- Buyer’s remorse or changes of mind.
- Sale items or gift cards.
If you have questions about your specific item, feel free to contact us.
Refunds
If a return is approved, we’ll issue a refund to your original payment method within 10 business days after receiving and inspecting the item. Please note that processing times may vary depending on your bank or credit card provider.
If you haven’t received your refund after 15 business days, contact us at kawthooleiapparel@gmail.com.